Customer Success Manager, Global Markets
Sales & Business Development, Customer Service
Mumbai, Maharashtra, India
Posted on Oct 19, 2026
What We're Looking For
Experience
- 3-7 years in Customer Success, Account Management, Digital Marketing, or Consulting
- Proven track record in B2B SaaS, preferably MarTech, SEO platforms, or analytics tools
- Experience supporting global, multi-stakeholder accounts (bonus: agency + SaaS background)
Technical Skills
- Strong understanding of SEO, search behaviour, and digital discovery
- Familiarity with AI-powered search, LLMs, and generative engine optimisation (GEO)
- Proficiency in using GA4 and Google Search Console to map "Zero-Click" visibility and AI-attributed traffic back to tangible business outcomes.
- Expert at interpreting fragmented data trends to build compelling, executive-level narratives that prove ROI.
- Ability to translate platform insights into actionable marketing strategies for clients.
- Understand referral source tracking, UTM & link analysis, branded search volume, direct site traffic patterns and conversion lift/rate analysis for effective story-telling
Core Competencies
- Customer obsession: Deep empathy for marketers and growth teams
- Strategic thinking: Focus on outcomes over tasks; reframe challenges as opportunities
- Commercial acumen: Understand renewals, expansions, and lifetime value
- Executive communication: Credible, clear, and structured, comfortable with C-suite stakeholders
- Ownership mindset: High initiative, low ego; thrives in ambiguity
Nice to Have
- Experience with multi-region, multi-language marketing teams
- Knowledge of MarTech stacks, CMS integrations, or API-based workflows
- Fluency in languages beyond English (Spanish, French, German, or Arabic a plus)